Get In Touch With Us
Ready to book, have questions, or want to schedule a facility tour? We're here to help.
We're Easy to Reach
Visit In Person
42 Meadowview Lane
Hampstead, London NW3 2PL
United Kingdom
Opening Hours
Monday-Saturday: 8:00-19:00
Sunday: 9:00-17:00
We welcome walk-ins during operating hours, but appointments are recommended
Send Us a Message
Fill out this form and we'll get back to you within 24 hours
To send us a message, please email us directly at [email protected] with the following information:
- Your full name
- Email address
- Pet type (Dog, Cat, Small Animal, Multiple Pets)
- Service interested in
- Preferred dates
- Your message or questions
We respect your privacy and never share your information
Simple Booking Process
1. Contact Us
Reach out via email or in person
2. Discuss Needs
We'll ask about your pet's requirements
3. Schedule Tour
Optional facility tour
4. Confirm Booking
Choose dates and services
5. Drop Off
Bring your pet during operating hours
Book early for holiday periods as spaces fill quickly
Quick Answers
How far in advance should I book?
We recommend 2-4 weeks for regular periods, 2-3 months for holidays. Last-minute bookings subject to availability.
Do you offer tours of the facility?
Yes! Free tours available during operating hours. We encourage all new clients to visit before booking.
What do I need to bring for my pet's stay?
Pet's regular food, medications, vaccination records, and emergency contact info. Optional: favorite toy or blanket.
What's your cancellation policy?
Cancellations made 48+ hours before check-in receive a full refund. Within 48 hours: 50% refund.
Visit Our Hampstead Location
42 Meadowview Lane, Hampstead, London NW3 2PL, United Kingdom
Getting Here
- By Tube: Hampstead Station (Northern Line) - 10 minute walk
- By Bus: Routes 46, 268 stop nearby on Heath Street
- By Car: Free parking available on-site
Near Hampstead Heath, close to Hampstead Village shops
Hear From Happy Pet Parents
"The booking process was so easy and they responded to all my questions quickly. Very professional and caring service."
"The facility tour convinced us immediately. The staff was friendly and knowledgeable, and we felt completely confident leaving our dog there."
4.9/5 stars - Trusted by 200+ Hampstead families